Privacy Policy

Introduction

At Repairsonsite, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this policy carefully to understand our practices regarding your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.

Scope: This policy applies to information we collect through our website, email, phone communications, and during service provision.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

Contact Information

Full name
Email address
Phone number
Service address

Service Information

Device types and models
Service preferences
Appointment history
Communication preferences

Payment Information

We collect payment information necessary to process your transactions. However, we do not store complete payment card details on our servers.

Payment method type (credit card, digital payment, etc.)
Billing address
Transaction history and receipts

Technical Information

When you visit our website, we automatically collect certain information about your device and browsing activities:

Device Information

IP address
Browser type and version
Operating system
Device type

Usage Information

Pages visited
Time spent on pages
Referring website
Clickstream data

Service-Related Data

During service provision, we may need to access certain information on your devices to perform the requested services:

Device settings and configurations
Network information (Wi-Fi passwords, network names)
Account information for service setup
Error logs and diagnostic information

Important: We only access device data necessary to perform the specific service you requested and treat all customer data with strict confidentiality.

How We Use Your Information

We use the information we collect for various business purposes, including:

Service Provision

Schedule and manage appointments
Provide technical support and services
Communicate service updates
Process payments and invoices

Customer Support

Respond to inquiries and requests
Provide technical assistance
Send service reminders
Resolve issues and complaints

Business Operations

Improve our services and website
Analyze service trends and patterns
Develop new features and offerings
Ensure quality control

Marketing & Communications

Send promotional materials (with consent)
Notify about service updates
Share relevant offers and discounts
Request feedback and reviews

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual necessity: To fulfill our service agreement with you
Legal obligations: To comply with applicable laws and regulations
Legitimate interests: To operate and improve our business
Consent: When you have given us explicit permission

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers, and marketing platforms. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity, subject to the same privacy commitments.

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

No Sale of Personal Information: Repairsonsite does not and will not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Measures

SSL encryption for data transmission
Secure servers with firewalls
Regular security updates and patches
Access controls and authentication

Organizational Measures

Employee privacy training
Confidentiality agreements
Limited access to personal data
Regular security audits

Security Notice: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security practices.

Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location, these may include:

Access and Control

Right to access your personal data
Right to correct inaccurate data
Right to delete your personal data
Right to restrict processing

Communication and Preferences

Right to object to processing
Right to data portability
Right to withdraw consent
Right to opt-out of marketing

Exercising Your Rights

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Contact for Privacy Requests:
Email: privacy@Repairsonsite.us
Phone: +1 (888) 533-2977
Mail: Repairsonsite, 1500 N University Drive Suite 201E, Coral Springs, FL 33071

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and analyze site usage.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality
Performance Cookies: Help us understand how visitors use our site
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Cookie Settings Learn More About Cookies

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification (if we have your email address)
Updating the "Last Updated" date at the top of this policy

Continued Use: Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.