Privacy Policy

How we protect and use your personal information

Last Updated: October 15, 2023

Introduction

At Repairsonsite, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this policy carefully to understand our practices regarding your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.

Scope: This policy applies to information we collect through our website, email, phone communications, and during service provision.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

Contact Information

  • Full name
  • Email address
  • Phone number
  • Service address

Service Information

  • Device types and models
  • Service preferences
  • Appointment history
  • Communication preferences

Payment Information

We collect payment information necessary to process your transactions. However, we do not store complete payment card details on our servers.

  • Payment method type (credit card, digital payment, etc.)
  • Billing address
  • Transaction history and receipts

Technical Information

When you visit our website, we automatically collect certain information about your device and browsing activities:

Device Information

  • IP address
  • Browser type and version
  • Operating system
  • Device type

Usage Information

  • Pages visited
  • Time spent on pages
  • Referring website
  • Clickstream data

Service-Related Data

During service provision, we may need to access certain information on your devices to perform the requested services:

  • Device settings and configurations
  • Network information (Wi-Fi passwords, network names)
  • Account information for service setup
  • Error logs and diagnostic information

Important: We only access device data necessary to perform the specific service you requested and treat all customer data with strict confidentiality.

How We Use Your Information

We use the information we collect for various business purposes, including:

Service Provision

  • Schedule and manage appointments
  • Provide technical support and services
  • Communicate service updates
  • Process payments and invoices

Customer Support

  • Respond to inquiries and requests
  • Provide technical assistance
  • Send service reminders
  • Resolve issues and complaints

Business Operations

  • Improve our services and website
  • Analyze service trends and patterns
  • Develop new features and offerings
  • Ensure quality control

Marketing & Communications

  • Send promotional materials (with consent)
  • Notify about service updates
  • Share relevant offers and discounts
  • Request feedback and reviews

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contractual necessity: To fulfill our service agreement with you
  • Legal obligations: To comply with applicable laws and regulations
  • Legitimate interests: To operate and improve our business
  • Consent: When you have given us explicit permission

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers, and marketing platforms. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity, subject to the same privacy commitments.

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

No Sale of Personal Information: Repairsonsite does not and will not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Measures

  • SSL encryption for data transmission
  • Secure servers with firewalls
  • Regular security updates and patches
  • Access controls and authentication

Organizational Measures

  • Employee privacy training
  • Confidentiality agreements
  • Limited access to personal data
  • Regular security audits

Security Notice: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security practices.

Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location, these may include:

Access and Control

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete your personal data
  • Right to restrict processing

Communication and Preferences

  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to opt-out of marketing

Exercising Your Rights

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Contact for Privacy Requests:
Email: privacy@Repairsonsite.us
Phone: +1 (888) 533-2977
Mail: Repairsonsite, 1500 N University Drive Suite 201E, Coral Springs, FL 33071

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and analyze site usage.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification (if we have your email address)
  • Updating the "Last Updated" date at the top of this policy

Continued Use: Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Repairsonsite
1500 N University Drive Suite 201E
Coral Springs, Florida 33071
Email: privacy@Repairsonsite.us
Phone: +1 (888) 533-2977